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Hospitality Internship

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Hospitality

COSMICSTAYS

Pune

Start Date

Starts immediatelyImmediately

Duration

6 Months

Stipend

₹ 6,000 /month

APPLY BY

29 Jan' 25

12 applicants

About the internship

We are seeking a motivated and detail-oriented Intern to join our reservations team. This internship is an excellent opportunity for individuals interested in gaining practical experience in the hospitality industry, particularly in reservations and guest services. You will work closely with our reservations manager to support daily operations and ensure a seamless booking experience for our guests.

Selected intern's day-to-day responsibilities include:

1. Assist the reservation management: Support the reservations manager in handling and managing guest reservations across various booking platforms
2. Guest communication: Assist in responding to guest inquiries and requests via phone, email, and chat in a timely and professional manner
3. Data entry and documentation: Maintain accurate records of guest reservations, payments, and communications within our property management system (PMS)
4. Pre-arrival preparation: Help prepare and send pre-arrival information, including check-in instructions and property details
5. Customer service support: Provide assistance to in-house guests with their needs, such as WiFi troubleshooting, and address any issues that may arise during their stay
6. Post-stay follow-up: Participate in post-stay follow-ups to encourage guest feedback and reviews
7. Team collaboration: Work closely with the reservations manager and other team members to identify opportunities for improving guest experiences

Skill(s) required

Advanced Excel Digital Marketing Email Marketing English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Marathi Proficiency(Spoken)

Earn certifications in these skills

Learn Email Marketing

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 30th Dec'24 and 3rd Feb'25

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Must be from the hospitality/communications field

2. A good command of written and spoken English is a must

3. Knowledge of Excel and computer systems

4. Must be based in Pune

Perks

Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Free snacks & beverages Job offer

Additional information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 100000 to 200000 /year

1. Gain hands-on experience in the hospitality industry
2. Learn from experienced professionals and develop valuable skills
3. Opportunity to contribute to a growing company and make a meaningful impact
4. Potential for future employment opportunities based on performance

Number of openings

About COSMICSTAYS

Cosmicstays is a handpicked collection of holiday rentals that are truly original and provide a unique living experience with dreamy locations and sublime nature. Each stay is singular, memorable, and worth staying at.

Activity on Internshala

Hiring since February 2022

17 opportunities posted

3 candidates hired