Hotel Management (Operations) Internship

A dog hotel is a facility where pet parents leave their dogs while traveling, ensuring their pets are cared for in a safe and comfortable environment. Caution: This role is ideal for individuals who are true dog lovers, with a strong sense of empathy and a deep passion for the well-being of dogs.

Selected intern's day-to-day responsibilities include:

1. Hold a morning meeting with the team to discuss the day's schedule, any special needs of the dogs, and any issues from the previous day
2. Ensure that all dogs are healthy and that any medical needs are addressed, coordinating with the veterinary team if necessary
3. Greet arriving clients and their dogs, ensuring all check-in procedures are followed, records are updated, and necessary paperwork is completed
4. Address client questions or concerns and provide updates on their dogs if requested
5. Oversee morning feeding and exercise routines, ensuring all dogs are fed according to their dietary needs and have ample time to play and socialize
6. Monitor staff performance, provide guidance as needed, and ensure all team members follow protocols and maintain high standards of care
7. Conduct regular inspections of the facility to ensure cleanliness and safety, addressing any maintenance issues promptly
8. Check inventory levels of food, supplies, and equipment, placing orders as needed to ensure adequate stock
9. Oversee lunch and rest periods for the dogs, ensuring they have a comfortable and quiet space to rest
10. Continue interacting with clients, providing updates, handling walk-in inquiries, and addressing any concerns
11. Supervise training sessions or enrichment activities for the dogs, ensuring all activities are safe and beneficial
12. Assist with check-out procedures, ensuring clients are satisfied with the service and providing feedback on their dogs' stay if requested
13. Collect client feedback to identify areas for improvement and ensure high levels of satisfaction
14. Oversee the afternoon feeding and play sessions, ensuring all dogs are well-cared for and any special needs are addressed
15. Update records and logs, including health records, feeding schedules, and client interactions
16. Review financial reports and invoices, ensuring all financial transactions are accurate and up-to-date
17. Complete final administrative tasks, including updating records and preparing reports for the next day
18. Respond to outstanding emails and communications from clients or suppliers
19. Review the schedule and tasks for the next day, making necessary adjustments to ensure a smooth start
20. Continuously monitor the health and safety of all dogs, ensuring staff are trained in first aid and emergency procedures
21. Provide exceptional customer service, ensuring clients feel valued and informed
22. Lead and motivate the team, providing training and support as needed
23. Address and resolve any issues that arise quickly and effectively

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