Online Reputation Management (ORM) Fresher Internship

Selected intern's day-to-day responsibilities include:

1. Reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities. This includes managing posted reviews/complaints and ensuring all reviews are responded to promptly.
2. Building and maintaining a strategy for monitoring and managing feedback on all social media channels, online directories, review sites, and search engine business sites.
3. Building and maintaining a strategy for encouraging reviews at appropriate touchpoints, utilizing approved communications, enabled devices, and community engagement.
4. Monitoring and responding to social reviews and engagement.
5. Maintaining listings on search engines, online directories, and ratings/review sites.
6. Facilitating online company and physician reviews and endorsements.
7. Coordinating internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
8. Tracking, analyzing, and reporting online reputation results.
9. Identifying and providing insight for trends, questions, opportunities, and escalating issues to appropriate teams.
10. Identifying opportunities to optimize online reputation management on various review sites.
11. Managing and soliciting reviews.
12. Preparing clear, concise, and professionally written public responses to customer feedback left on social media and review websites.
13. Monitoring and adjusting to industry trends, and changes within the social media landscape, reviewing and reporting on the effectiveness of social media tactics and campaigns with social listening tools.
14. Generating and meeting timelines for agreed reports.

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