Operations Internship

Selected intern's day-to-day responsibilities include:

1. Manage daily operations of various smart hotels in a cluster and ensure a great guest experience
2. Interact with guests during check-in and check-out time to drive a positive experience
3. Implement initiatives to control a bad check-in experience such as guest calling before arrival, estimating over-booking, etc.
4. Drive delight initiatives led by the function of the cluster
5. Monitor HM/PM and hotel staff to ensure all the property operations are smooth and the property is well maintained for guests
6. Work with property trainers to drive property training for staff
7. Ensure all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/owner
8. Help in monitoring and check regular stock levels & order room supplies as needed for the peak season
9. Ensure adherence of all OYO operational procedures and guidelines
10. Ensure that all rooms are in the best of condition for a guest to stay

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