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Operations Internship in Gurgaon at Nearbuy (formerly Groupon India)

Gurgaon

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹20000 /Month 11 Mar'19 25 Mar'19
Full time
With job offer
 
About Nearbuy (formerly Groupon India) (http://www.nearbuy.com):
Nearbuy is India's leading discovery and transaction platform that enables customers and local merchants to discover and engage with each other. An independent entrepreneurial entity, we are present in 37+ cities, 12+ categories, 350+ employees, 46,000+ merchants across 100,000+ unique locations. It works hard to bring the world closer to you. Whether it's fine dining, relaxing at top spas, or just discovering your city intimately, we make it happen. From movies and outings, weekend getaways and staycations, buffets and five-star meals, to spas, salons, and fitness, everything you want is now within your reach. Every offer or listing on our platform has been carefully curated to bring you the best there is and to help you discover and purchase exciting experiences around you. That is why every experience on our platform is backed by its promise: your money will be given back in case you are not satisfied, no-questions-asked.
About the Internship:
The operations executive, will act as a liaison, provide product/services information and resolve any emerging problems that our partner/merchant accounts might face with accuracy and efficiency.

Selected intern's day-to-day responsibilities include:

1. Manage large amounts of emails and calls landing in business operations (merchant support) team, understand their needs and resolve it within the set timeline
2. Build sustainable relationships and trust with merchants through open and interactive communication
3. Provide accurate, valid and complete information by using the right methods/tools
4. Handle merchant complaints, provide appropriate solutions and alternatives within the time limits
5. Follow-up with clients and users to ensure resolution given within time frame
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage and assist the merchant
8. Communicate daily and send follow-ups with-in internal team to ensure merchant requirements are fulfilled
9. Prepare Excel reports based on the requirements
# of Internships available: 1
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 11th Mar'19 and 10th Apr'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
Perks:
Certificate, Letter of recommendation, Job offer, Flexible work hours, Informal dress code, 5 days a week, Free snacks & beverages.

Note: Internshala doesn't charge a fee from the students to apply to an internship & we don't allow other companies to do so either. If you are asked to pay any security deposit, registration fee, laptop fee, etc., do not pay and notify us immediately.