Operations Internship

The Opportunity
We are currently hiring an to join our team and be responsible for facilitating teacher relations and all daily operations benchmarks as required with the aim of building a positive and engaged performance environment.
What You'll Do
Building strong relationships with teachers that will be sustainable in the longer run.
Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the escalation criteria.
Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.
Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
Address operational issues and concerns in a timely fashion.
Managing Teacher Calender & slot effectively so that the customer experience is intact.
Evaluate & Priortise feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners

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