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Operations Internship in Mumbai at Cactus Communications Private Limited


Start Date Duration Stipend Posted On Apply By
6 Months ₹21000 /Month 11 Jun'19 24 Jun'19
About Cactus Communications Private Limited (http://www.cactusglobal.com):
Cactus Communications is a leading provider of communication solutions including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company's mission is to enable growth through effective communication. We offer services to two key client segments worldwide: academia (researchers, scholarly journals, and publishers, universities, and academic societies), and pharmaceutical and device companies.
About the Internship:
Handle unpleasant, complex client situations through perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with external and internal clients. Take ownership and drive the resolution to closure.
Be well informed about our services and understand our quality promise in order to ensure that client feedback is addressed knowledgeably, promptly, and precisely.
Understand internal processes functions to involve right stakeholders and use the feedback to generate consumer and business insights.
Study client feedback and provide inputs for enhancing current services, validating new concepts suggested by clients.
Share insights obtained from client feedback about client behaviour and preferences, the industry, market, etc.
Coordinate with internal stakeholders to ensure that the client receives a satisfactory resolution to his/her concerns on the same day. Timely follow-up for urgent escalations.
Ensure that every stakeholder has all the information s/he needs to play his/her part in the feedback resolution. Understand the importance of communication and be an effective communicator.
Be diligent about tracking the status of each case; work seamlessly with teammates. Effective communication is a must.
# of Internships available: 1
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 11th Jun'19 and 11th Jul'19
  3. are available for duration of 6 months
  4. are from Mumbai and neighboring cities
  5. have relevant skills and interests
Certificate, Letter of recommendation, Flexible work hours, 5 days a week.

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Applications are closed for this internship. Click here to browse more internships.