Order Confirmation Internship

Selected intern's day-to-day responsibilities include:

1. Contact customers to confirm orders and provide essential information regarding order status, estimated delivery times, and other pertinent details.
2. Respond to customer queries related to orders, including but not limited to product availability, delivery updates, payment options, and returns. Ensure prompt and accurate resolution of inquiries.
3. Track and manage non-delivery cases by coordinating with logistics and customers to resolve any delivery issues. Document and escalate cases as needed.
4. Regularly update customers on their order status, from confirmation through to delivery, using appropriate communication channels such as phone, email, or chat.

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