Customer Service/Customer Support Part Time Internship

Join Flying pigeon solution as a Customer Support Representative and be the frontline for customer assistance. You'll handle inquiries via phone, email, or chat, resolve issues, and ensure a positive experience for our clients. Key tasks include providing accurate information, troubleshooting problems, and maintaining detailed records of customer interactions. Exceptional communication skills, a problem-solving mindset, and the ability to stay calm under pressure are essential.
Key Responsibilities:
1. Assist customers via phone, email, and chat in a friendly and professional manner.
2. Resolve customer complaints and issues in a timely and efficient manner.
3. Keep detailed records of customer interactions and transactions.
4. Work closely with the sales team to support customer inquiries and orders.
5. Utilize MS-Excel to track and analyze customer data for reporting purposes.
6. Collaborate with cross-functional teams to improve overall customer satisfaction.
7. Continuously seek opportunities for process improvement and provide feedback to management.

10