Reliance Securities is seeking a dynamic and enthusiastic customer service/customer support intern with excellent written and spoken English proficiency. If you have a passion for providing exceptional service and enjoy interacting with customers, this internship opportunity is for you!
As a customer service/customer support intern, you will have the opportunity to contribute to our team by assisting with various tasks and responsibilities.
1. Engage with customers through multiple communication channels, such as phone calls and emails, to provide prompt and accurate responses to their inquiries
2. Assist customers with account setup, troubleshooting, and general information about our products and services
3. Maintain a high level of professionalism and ensure customer satisfaction by actively listening to their concerns and finding effective solutions
4. Collaborate with team members to resolve complex customer issues and escalate problems when necessary
5. Keep detailed and accurate records of customer interactions and transactions in our CRM system
6. Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information to customers
7. Identify opportunities for process improvements and suggest innovative ideas to enhance the overall customer experience
Join our dynamic team and gain valuable experience in the financial services industry while honing your customer service skills. Apply now and embark on an exciting internship journey with Reliance Securities!
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Reliance Securities, the broking & distribution arm of Reliance Capital, is one of India's leading retail broking houses, providing customers with access to equities, derivatives, currency, IPOs, mutual funds, bonds, and corporate FDs amongst others. The large array of financial offerings helps customers fulfill their investment objectives on one platform.
