1. Assisting in maintaining and updating client and prospect databases, ensuring accurate and timely record-keeping of operations and client interactions
2. Responding to client inquiries via email, phone, or chat, addressing concerns, troubleshooting issues, and escalating unresolved matters to appropriate teams
3. Analyzing operational workflows and suggesting improvements to enhance efficiency in client onboarding, product usage, or service delivery
4. Collaborating with sales, technical, and customer success teams to ensure seamless handovers and alignment on client requirements and timelines
5. Supporting in organizing and conducting training sessions for new clients to help them understand and effectively use the edtech solutions
6. Monitoring customer complaints or feedback and ensuring prompt resolution by coordinating with relevant departments
7. Gathering data on best practices in operational processes and presenting findings to the team for continuous improvement
8. Preparing detailed reports on operational activities, including client progress, system performance, and operational bottlenecks, for internal review
9. Tracking and managing the availability of resources, tools, and materials needed for seamless operational functioning
10. Learning operational tools, customer management software, and communication strategies to grow proficiency in handling real-world challenges in operations management
2. can start the part time job/internship between 9th Jan'25 and 13th Feb'25
3. are available for duration of 2 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Current Enrollment in a Relevant Field; Preferably candidates pursuing degrees in Business Administration, Marketing, Sales, Education, Communications, or Technology
2. Familiarity with the education technology landscape or a passion for the field can be an advantage, but it’s not mandatory
3. Strong verbal and written communication skills are crucial
4. Solid skills in using word processors, spreadsheets (Excel/Sheets), and presentation software (PowerPoint/Google Slides)
5. Candidates should ideally have a passion for education, technology, or both
Perks
Certificate Letter of recommendation Flexible work hours Informal dress code
At Edplus AI Technologies Private Limited we address some of the most critical aspects of a school's management and reduce the workload of school staff. By doing this, we know that teachers create the youth of tomorrow and institutional support staff love using EdPlus as an excellent app. Our innovative institutional solutions are designed to provide students with the most effective school ERP and security measures. Our team was created with passion to benefit our customers, not only schools but also parents and teachers who keep children on the path of constant innovation. Today EdPlus is used by schools nationwide, from kindergarten to higher education.
