1. Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using NoBroker.com
2. Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
3. Working closely with technical teams to enhance the quality of existing products
4. Managing and monitoring customers expectations
5. Helping in keeping customers extremely satisfied and thereby contributing to customer retention
6. Ensuring the highest quality of product support by using the latest technology and tools
7. Acting as first-line product support for customers and monitoring platforms
8. Handling product configuration for customer requests/issues
NoBroker is making the entire real estate transaction journey seamless with the help of technology. The huge amount of data we generate on the platform helps us to use machine learning and artificial intelligence leading to faster closures and customize offerings for every customer. The support provided to us by our investors is a testimonial to our ongoing tech innovation. NoBroker was founded by IIT Bombay, IIT Kanpur & IIM Ahmedabad alumni in 2014, has raised $366M to date, and is now a unicorn. India's First prop-tech startup and 38th startup of 2021 to enter the unicorn club. NoBroker Pay, NoBroker Hood, NoBroker Home Services, and several such innovations are deepening the engagement of owners, tenants, buyers, and community residents with its platform making it a go-to-destination beyond its core offering of rental and sale transactions. Akhil Gupta, Amit Kumar Agarwal, and Saurabh Garg are strengthening their leadership position in this huge segment.