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Product Support Internship in Gurgaon at Times Internet Limited

Product Support

Times Internet Limited


Start Date Duration Stipend Posted On Apply By
6 Months 10000 /Month 3 Jan'17 17 Jan'17
Full time
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About Times Internet Limited (
It is an internet based company, SBU of Benett Coleman and Co. It has around 28 businesses, all of them are digital based.
About the Internship:
Position Summary:
- Handle customer queries & complaints that come through Freshdesk (Customer Support Software)
- Depending on the nature of email/ticket provide appropriate response
- Assist customers with the accurate information/resolution via Freshdesk and CRM
- Reach out to customers with critical issues and ensure closure
- Ensure customer retention by converting disgruntled customers to potential users of the service in future
- Ensure SLA levels are maintained under all circumstances as agreed upon
- Identify and escalate priority customer concerns
# of Internships available: 15
Certificate, Letter of recommendation, Pre placement offer (PPO), Flexible work hours, Informal dress code, Free snacks & beverages.
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship.
  2. can start the internship between 3rd Jan'17 and 2nd Feb'17.
  3. are available for minimum 6 months duration.
  4. are pursuing any degree but have relevant skills and interest.
  5. are currently in any year of study or are recent graduates.
Other requirements:
  1. - Excellent communication skills - verbal & written
    - Excellent grasp on the English language. Good comfort level with Hindi.
    - Good listening skills and problem solving abilities.
    - Experience of working on Freshdesk/Zendesk/any other ticketing software (Good to have).
    - Ability to work independently, handle pressure and targets.
    - Skilled enough to understand customer pain points and provide apt resolution.
    - Good typing skills and comfortable with working on internet browser.
    - Ready to work in shifts

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