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Product Support Internship in Gurgaon at Times Internet Limited

Product Support

Times Internet Limited


Start Date Duration Stipend Posted On Apply By
6 Months ₹10000 /Month 3 Jan'17 17 Jan'17
About Times Internet Limited (http://www.timesinternet.in):
It is an internet based company, SBU of Benett Coleman and Co. It has around 28 businesses, all of which are digital based.
About the Internship:
Position Summary:
- Handle customer queries & complaints that come through Freshdesk (Customer Support Software)
- Depending on the nature of email/ticket provide appropriate response
- Assist customers with the accurate information/resolution via Freshdesk and CRM
- Reach out to customers with critical issues and ensure closure
- Ensure customer retention by converting disgruntled customers to potential users of the service in future
- Ensure SLA levels are maintained under all circumstances as agreed upon
- Identify and escalate priority customer concerns
# of Internships available: 15
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 3rd Jan'17 and 2nd Feb'17
  3. are available for minimum 6 months duration.
  4. have relevant skills and interests
Other requirements:
  1. - Excellent communication skills - verbal & written
  2. - Excellent grasp on the English language. Good comfort level with Hindi.
  3. - Good listening skills and problem solving abilities.
  4. - Experience of working on Freshdesk/Zendesk/any other ticketing software (Good to have).
  5. - Ability to work independently, handle pressure and targets.
  6. - Skilled enough to understand customer pain points and provide apt resolution.
  7. - Good typing skills and comfortable with working on internet browser.
  8. - Ready to work in shifts
Certificate, Letter of recommendation, Pre placement offer (PPO), Flexible work hours, Informal dress code.

Applications are closed for this internship. Click here to browse more internships.