About the internship
Selected intern's day-to-day responsibilities include:
1. Proactively communicating with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns
2. Ensuring timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information
3. Handling guest complaints or issues promptly and professionally, seeking resolutions, and escalating to relevant departments if necessary
4. Reviewing incoming reservations to verify accuracy, completeness, and compliance with hotel policies
5. Collecting reservation amounts or deposits from guests to secure bookings and minimize no-shows
6. Coordinating with the reservations team to ensure seamless handover of guest information and payment details
7. Identifying opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue
8. Promoting hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty
9. Building strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences
10. Maintaining a guest database with accurate and up-to-date contact information, preferences, and special requests
11. Tracking and analyzing pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience
12. Generating regular reports on pre-arrival activities, including guest communication, conversion rates, and upselling performance
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 21st Dec'24 and 25th Jan'25
3. are available for duration of 6 months
4. are from or open to relocate to Mumbai and neighboring cities
5. have relevant skills and interests
Other requirements
1. Candidates from hospitality/hotel management degree or any other related fields can only apply
Perks
Certificate
Flexible work hours
Number of openings
4
About The Hosteller
The Hosteller is India's only budget travel facilitator, bridging the gap between a traveler's plans & execution. The Hosteler is in Delhi, Kasol, Grahan, Tosh, Kheerganga, and Rishikesh for you to check into, and we are coming up to a lot more destinations all around India. With a varied portfolio ranging from a chain of backpacker hostels & to a travel experience provider, we aim to create authentic memories for every traveler looking for a bit more than just a vacation. Apart from giving you the best budget options, we give you an inexplicably beautiful caf with good ambiance, food, and music. We have budget walks arranged for you anytime, any day. Our hostels are themed on inspirations drawn from our city's history, locals, and behavioral patterns as well as maintaining modern & safe standards.
Activity on Internshala
Hiring since December 2017
