Social Media Marketing Internship

Selected intern's day-to-day responsibilities include:

1. Tracking and monitoring brand specific conversations and mentions on social media
2. Understanding and addressing consumer queries effectively and actively on social media platforms
3. Identifying the need to assign/forward the case to client team basis the sensitivity of the case
4. Establishing the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
5. Pacifying the customers/social audience by giving proper resolution in line with policies and empowerment
6. Actively drafting and publishing communication for pro-active social care for customers
7. Flagging off and reporting perceived threat on social media to the larger social group and staying prepared with a media statement
8. Coordinating with different departments like Legal, PR, Digital, HR, etc. when dealing with sensitive cases
9. Tagging/Categorizing the cases as per the respective departments
10. Sharing feedback with the respective departments/Airport wherever required
11. Building brand love and driving positive engagement on social media platforms
12. Managing social media volume with consistency and to manage their own quality of responses
13. Developing engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

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