Social Media Marketing Internship

Selected intern's day to day responsibilities include:

1. Monitor, connect, converse, engage and enhance the brand's online reputation
2. Handle Social media replies and responses on Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Complaint sites, Review sites, app stores, Quora, etc.
3. Monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms manually and using the related tools wherever possible
4. Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management
5. Respond to negative comments, feedbacks, redressing complaints within the specified turn-around time thus making the user journey with the brand worthwhile
6. Share the brand comments on a real-time basis with the respective brand associates/managers
7. Categorize data, prepare and share reports depicting an overview of the brand's performance, and feedback reports
8. Recommend suggestions for improvements by preparing presentation reports

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