About the internship
Selected intern's day-to-day responsibilities include:
1. Work on being the first point of contact for general queries to users' services by phone calls and emails and create positive relationships to convert them into upsell leads and brand ambassadors
2. Work on the ownership and management of students' inquiry and identify, troubleshoot, and proactively solve students' problems
3. Work on supporting internal stakeholders and teams to increase efficiency and enhance users' experience
4. Liaise with other teams to ensure all users' requests and inquiries are managed appropriately
5. Work on maintaining records of the data to analyze and improve the services
6. Work on projects associated with product development and liaise with cross-functional teams
7. Maintain a thorough knowledge of the product and its capabilities
What will you learn from this internship?
1. You will learn the art of communication and the art of being empathic towards users, hence enhancing your soft skills
2. You will get the knack of motivating the users and how to build relations with them
3. You will also get to know the nitty-gritty of how Internshala Trainings, as a product and as a business, works
Who are we looking for?
1. Someone who enjoys serving and helping others with a strong sense of empathy
2. Someone who loves interacting with people & takes pride in how her actions make this world a better place to live one happy user at a time
Skill(s) required
Client Relationship
English Proficiency (Spoken)
English Proficiency (Written)
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 12th Apr'24 and 17th May'24
3. are available for duration of 6 months
4. have relevant skills and interests
Perks
Letter of recommendation
Informal dress code
5 days a week
Additional information
Outstation candidates will get PG accommodation for the first 7 days and reimbursement of the AC-3-tier train fare.
Number of openings
1
About Internshala Trainings
Internshala's mission is to equip every student with practical skills and exposure so that they can build their dream careers. Our e-learning platform, Internshala Trainings (https://trainings.internshala.com) is central to this mission.
With our Trainings platform, we are driven towards bringing the most sought-after, in-demand skills to our students. Our trainings are tailor-made and packed with insightful, simple, and easy-to-understand video tutorials. They also provide hands-on practice with our quizzes, tests, and projects that help the students apply what they've learned. We dream of a world where students can learn anytime, anywhere, at an affordable price and can create a solid foundation for themselves to build on. We dream of a world where students can explore, learn, and grow.
At Internshala Trainings, we are making this dream a reality, come join us!
Activity on Internshala
Hiring since January 2020
