1. Provide product information and support to students during their learning journey via phone calls and emails.
2. Understand student queries, identify trends, and provide appropriate solutions.
3. Maintain accurate records of student interactions, payments, and resolutions.
4. Develop a strong understanding of the product features and benefits.
5. Identify potential issues in student accounts and assist in resolving them promptly.
6. Coordinate with other teams to ensure student requests are handled effectively.
7. Help students make informed decisions by providing details about pricing, terms, and product features.
8. Support inbound lead management by engaging with prospective students, sharing product details, and passing relevant leads to the sales team.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-OfficeNegotiation & Problem-solvingOperations
Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career.
Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com/] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.
You can also check out Internshala Clubs [https://clubs.internshala.com/] which is our social networking platform that allows students to connect with peers/professionals, share insights, and collaborate with like-minded individuals.
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