About the internship
Selected intern's day-to-day responsibilities include:
1. Provide product information and support to students during their learning journey via phone calls and emails.
2. Understand student queries, identify trends, and provide appropriate solutions.
3. Maintain accurate records of student interactions, payments, and resolutions.
4. Develop a strong understanding of the product features and benefits.
5. Identify potential issues in student accounts and assist in resolving them promptly.
6. Coordinate with other teams to ensure student requests are handled effectively.
7. Help students make informed decisions by providing details about pricing, terms, and product features.
8. Support inbound lead management by engaging with prospective students, sharing product details, and passing relevant leads to the sales team.
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
MS-Office
Negotiation & Problem-solving
Operations
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 3rd Jan'25 and 7th Feb'25
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Should have attention to detail.
2. Should have empathy and patience to understand student queries and issues.
3. Should be meticulous in documenting and ensuring that all the issues and queries are resolved in the defined time.
4. Should be good with MS Office and Google Workspace.
5. Should be good with numbers.
6. Having a good understanding of e-learning will be a plus.
7. Should be willing to work for rotational shifts (9:30 AM - 6:30 PM and 2 PM - 11 PM).
Perks
Certificate
Informal dress code
5 days a week
Number of openings
1
About Internshala
Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career.
Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com/] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.
You can also check out Internshala Clubs [https://clubs.internshala.com/] which is our social networking platform that allows students to connect with peers/professionals, share insights, and collaborate with like-minded individuals.
Activity on Internshala
Hiring since January 2020
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