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Teacher Operations Internship

Actively hiring

Teacher Operations

SuperNova

Bangalore

Start Date

Starts immediatelyImmediately

Duration

2 Months

Stipend

₹ 15,000-18,000 /month

APPLY BY

24 Aug' 24

Be an early applicant

About the internship

Selected intern's day-to-day responsibilities include:

1. Provide feedback/report to students through chat on their daily assignments, helping them understand their progress and help in areas for improvement
2. Engage with students via chats and calls to motivate and encourage them, ensuring they remain enthusiastic and committed to their learning goals
3. Report any issues or difficulties students encounter with the Supernova program to the product team
4. Resolve inbound queries and complaints via chat, ensuring a positive experience for all users
5. Reach out to inactive students to re-engage them with the program
6. Communicate with parents to update them on their child's progress and performance in the program
7. Proactively assess students' proficiency levels to ensure they are placed in the appropriate level for their skill set

Key Performance Indicators (KPIs):

1. Ensure on-time delivery of feedback and resolution of conflicts
2. Maintain high-quality scores in personalized feedback provided to students
3. Achieve high levels of customer satisfaction through effective support and communication
4. Maintain prompt response times for all incoming queries and requests
5. Effectively handle a high volume of student interactions and support cases
6. Maintain high percentage of retention

Earn certifications in these skills

Learn Business Communication

Learn Creative Writing

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 25th Jul'24 and 29th Aug'24

3. are available for duration of 2 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Excellent proficiency in English and Tamil is mandatory, while knowledge of other languages is advantageous.

2. Preference for someone who is looking for a head-start in their career.

3. Be willing to contribute and go the extra mile.

4. Preference for a candidate who is open to learning, strives for consistency, and receives feedback well.

5. Always puts the customer first and loves interacting with kids and parents.

Bonus (not mandatory but good to have):

1. Experience in teaching.

2. Experience in call-center operations or providing services to students.

3. Experience working collaboratively with other educators, instructional designers, or product teams to design and deliver high-quality learning experiences and align teaching methods with program objectives.

4. First-principled problem-solving experience and strong RCA skills.

5. Answering potential customers questions and sending additional information through chat.

6. Keeping up with product and service information and updates.

7. Explaining and demonstrating the features of products and services.

Perks

Certificate Flexible work hours Informal dress code Free snacks & beverages Job offer

Additional information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 400000 /year

Number of openings

About SuperNova

Supernova is a leading provider of an AI-powered spoken English program. Our innovative solution combines state-of-the-art AI technology with expert language instruction to revolutionize how individuals learn and improve their spoken English skills. With personalized, interactive lessons and real-time feedback, learners can enhance pronunciation, fluency, vocabulary, and overall communication skills. Our user-friendly program caters to all levels and empowers individuals for success in academics, careers, and social interactions in today's globalized world.

Activity on Internshala

Hiring since May 2022

83 opportunities posted

12 candidates hired