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Technical Support/Customer Support Internship

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Technical Support/Customer Support

Talview

Start Date

Starts immediatelyImmediately

Duration

4 Months

Stipend

₹ 15,000 /month

APPLY BY

4 Oct' 24

133 applicants

About the internship

We are seeking a dynamic and motivated individual to join our team, someone who is passionate about delivering exceptional customer service and thrives in a fast-paced, innovative environment. As a key member of our team, you will play a crucial role in ensuring our customers have a positive and seamless experience.

Selected intern's day-to-day responsibilities include:

1. Customer assistance: Responding to inquiries via phone, email, and chat, delivering prompt and accurate support
2. Issue resolution: Troubleshooting and resolving customer issues, escalating complex cases as needed
3. Product knowledge: Staying updated on products and services to assist customers effectively
4. Documentation: Recording customer interactions and resolutions in the CRM system
5. Feedback collection: Gathering and sharing customer feedback to improve offerings
6. Support ticket management: Prioritizing and managing support tickets for timely resolution
7. Collaboration: Working with other departments to ensure seamless customer support

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 4th Sep'24 and 9th Oct'24

3. are available for duration of 4 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Strong communication skills (both written and verbal)

2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously

3. Problem-solving skills and the ability to think critically

4. Empathy and patience when dealing with customer issues

5. Bachelor’s degree (preferably in computer science)

6. Previous customer service experience is a plus but not required; training will be provided

Perks

Certificate Letter of recommendation Informal dress code 5 days a week Free snacks & beverages Job offer

Additional information

If you are a detail-oriented individual with strong communication skills and a passion for helping others, we want to hear from you!

Number of openings

About Talview

Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

Activity on Internshala

Hiring since February 2024

33 opportunities posted