1. Handling calls: Manage inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicate with customers through various channels, including email, calls, and WhatsApp.
3. Customer service: Identify customer needs, address complaints, and offer suitable solutions.
4. Escalating issues: Escalate unresolved issues to the appropriate management or departments for further action.
5. Follow-up: Conduct follow-ups with customers to ensure issues are resolved to their satisfaction.
6. Customer records: Maintain accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Complete call logs and generate relevant reports for management.
Requirements:
1. Qualifications: A Bachelor's degree in a relevant field.
2. Communication skills: Excellent verbal, written, and phone communication skills.
3. Technical proficiency: Basic computer proficiency and knowledge of reporting tools.
4. Documentation skills: Ability to maintain accurate documentation and reports.
5. Technical knowledge: Understanding of electronics and technical troubleshooting.
IMZ is a new-age IoT tech company that offers holistic remote asset, fleet, and enterprise management. Understanding the utmost importance of asset security, safe transit, enterprise data, and manpower management, IMZ develops cutting-edge hardware, software, and solutions through IoT, Big Data, and AI rendering an all-integrated and end-to-end management and monitoring system. Innovative, cost-effective, and time-saving, IMZ's wide range of applications and hardware assure zero possibilities of any tampering, theft, or accident.
