We are seeking a dynamic and motivated individual to join our team, someone who is passionate about delivering exceptional customer service and thrives in a fast-paced, innovative environment. As a key member of our team, you will play a crucial role in ensuring our customers have a positive and seamless experience.
Selected intern's day-to-day responsibilities include:
1. Customer assistance: Responding to inquiries via phone, email, and chat, delivering prompt and accurate support
2. Issue resolution: Troubleshooting and resolving customer issues, escalating complex cases as needed
3. Product knowledge: Staying updated on products and services to assist customers effectively
4. Documentation: Recording customer interactions and resolutions in the CRM system
5. Feedback collection: Gathering and sharing customer feedback to improve offerings
6. Support ticket management: Prioritizing and managing support tickets for timely resolution
7. Collaboration: Working with other departments to ensure seamless customer support
If you are a detail-oriented individual with strong communication skills and a passion for helping others, we want to hear from you!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 28th Aug'24 and 2nd Oct'24
3. are available for duration of 4 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Strong communication skills (both written and verbal)
2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
3. Problem-solving skills and the ability to think critically
4. Empathy and patience when dealing with customer issues
5. Bachelor’s degree (preferably in computer science)
6. Previous customer service experience is a plus but not required; training will be provided
Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.
