Telemarketing (Female) Internship

Selected intern's day-to-day responsibilities include:

1. Bilingual communication: Handle customer interactions fluently in both Hindi and English to ensure clear and effective communication.
2. Call management & record keeping: Maintain detailed records of all incoming and outgoing calls, logging queries, concerns, and resolutions for future reference.
3. Issue resolution: Efficiently address customer queries and concerns, providing timely and effective solutions while maintaining a professional and empathetic approach.
4. Follow-up & customer satisfaction: Proactively follow up with customers to ensure their issues are fully resolved and maintain a high level of customer satisfaction.
5. Problem analysis & understanding: Identify and understand the root cause of customer concerns, escalating complex issues to the appropriate team when necessary.
6. Coordination & reporting: Collaborate with internal teams to resolve queries effectively and provide regular updates and reports on call trends and customer feedback.

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