Voice Operations Part Time Internship

Selected intern's day-to-day responsibilities include:

1. Work on attending calls and providing information as requested by the caller
2. Ensure that appropriate information is provided while taking a call
3. Ensure that the duration of the call is within the standardized average time taken (ATT)
4. Work on transferring calls, as required, to the appropriate department - customer support or marketing
5. Work on adhering to the quality requirements and maximizing scores received in the scorecard (which measures performance and operating principles)
6. Work on the feedback received from the team leader, group leader, quality analyst, or trainer
7. Work on adhering to the compliance and policies set by the department

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