We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who s able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Selected intern's day-to-day responsibilities include:
1. Respond to customer queries in a timely and accurate way, via phone, email, Zoom/Google Meet or chat
2. identifying customer needs and helping customers use specific features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor customer complaints on platform and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their technical issues are resolved
9. Gather customer feedback and share with our Product, Sales and Marketing teams
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 10th Apr'24 and 15th May'24
3. are available for duration of 6 months
4. have relevant skills and interests
1. Experience as a Customer Support Specialist or similar CS role
2. Familiarity with our industry is a plus
3. Experience using help desk software and remote support tools
4. Understanding of how CRM systems work
5. Excellent communication and problem-solving skills
6. Multi-tasking abilities
7. Patience when handling tough cases
8. BSc in Information Technology or relevant diploma
Codematics is a software company specializing in identity resolution, helping businesses identify and target their most valuable customers. Using Codematics technology, businesses can see exactly who is visiting their website and track their behavior to boost conversions and sales.
With over 270 million users tracked daily and 1.9 trillion user behaviors logged every day, Codematics has one of the largest Identity Graph in the world using 13 data licensing partners which allows us to identify up to 70% of your website traffic in the US. We also provide consulting services in AI, machine learning, and data insights space.
