Are you a dynamic and customer-oriented individual looking to kickstart your career in Customer Service? Testline company is seeking a talented Customer Service/Customer Support intern with English proficiency (written), Hindi proficiency (spoken), MS-Excel skills, and a knack for building strong client relationships.
Key responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
2. Maintain accurate customer records and updates in MS-Excel database.
3. Assist in resolving customer issues and providing solutions to ensure customer satisfaction.
4. Collaborate with internal teams to escalate complex customer concerns and follow up on resolutions.
5. Develop and maintain positive relationships with clients to enhance overall customer experience.
6. Monitor customer feedback and recommend improvements to enhance service delivery.
7. Assist in creating reports and analyzing data to identify trends and opportunities for process improvement.
If you are a proactive and detail-oriented individual looking to gain valuable experience in a fast-paced customer service environment, then we want to hear from you! Apply now to join our team and make a difference in the world of customer support.
Finally, a Test Prep Startup That Dares to Dream Big.
This is Testline a bold startup fueled by ambition, grit, and an audacious dream: to reimagine learning for billions of students worldwide.
We're lean, hungry, and determined. No lavish perks. No cushy salaries. Just a shoestring budget and a burning desire to become a company that matters by 2030.
Every year, millions dream of exams like NEET, REET, and RPSC. Most apps flood them with courses, ignoring the real challenges: conquering fear, building consistency, and remembering what they learn.
At Testline, we do things differently.
This isn't a job. It's a mission for those with fire in their belly. You'll work harder than ever before. But if you crave impact, innovation, and the chance to build something legendary, you'll feel right at home.
We don't promise success. We promise a shot at greatness. Are you in?
