Are you a dynamic and customer-oriented individual looking to kickstart your career in Customer Service? Testline company is seeking a talented Customer Service/Customer Support intern with English proficiency (written), Hindi proficiency (spoken), MS-Excel skills, and a knack for building strong client relationships.
Key responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
2. Maintain accurate customer records and updates in MS-Excel database.
3. Assist in resolving customer issues and providing solutions to ensure customer satisfaction.
4. Collaborate with internal teams to escalate complex customer concerns and follow up on resolutions.
5. Develop and maintain positive relationships with clients to enhance overall customer experience.
6. Monitor customer feedback and recommend improvements to enhance service delivery.
7. Assist in creating reports and analyzing data to identify trends and opportunities for process improvement.
If you are a proactive and detail-oriented individual looking to gain valuable experience in a fast-paced customer service environment, then we want to hear from you! Apply now to join our team and make a difference in the world of customer support.
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 1st Aug'24 and 21st Sep'24
3. are available for duration of 2 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
At Testline, we're transforming exam preparation using the latest in artificial intelligence technology. Our cutting-edge platform customizes study plans for students, optimizing their learning experience. By analyzing individual strengths and weaknesses, we provide tailored practice sessions for exams like RPSC, TNPSC, and NEET. Join us to revolutionize the way students prepare and excel in their exams.
