Customer Service/Customer Support Work From Home Internship

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Customer Service/Customer Support
Start Date
Starts immediatelyImmediately
Duration
3 Months
Stipend
₹ 15,000 /month
APPLY BY
20 Feb' 24
Posted 3 weeks ago
Internship

About the work from home job/internship

Key responsibilities:

Respond to category-related inquiries from Learners, Category teams, and internal teams promptly and professionally.

Strive to achieve high levels of customer satisfaction (CSAT) by addressing inquiries effectively and ensuring prompt resolution.

Gather relevant information to fully understand the nature of inquiries and provide appropriate solutions or recommendations.

Collaborate with cross-functional teams, including Sales, category, and business teams to resolve category-related issues.

Conduct research and analysis to identify trends, patterns, and opportunities within assigned categories.

Stay up to date with offers and promotions, updates, and new goal/batch launches related to assigned categories.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 5th Feb'24 and 11th Mar'24

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

Strong communication skills, both written and verbal, with the ability to effectively interact with internal and external stakeholders.

Excellent problem-solving and analytical skills, with the ability to gather and interpret data to drive informed decisions.

Detail-oriented mindset and the ability to multitask and prioritize work effectively in a fast-paced environment.

Strong interpersonal skills and the ability to work collaboratively in cross-functional teams.

Self-motivated and proactive with a strong sense of ownership and accountability.

Ability to adapt to changing priorities and deadlines.

Perks

Certificate Letter of recommendation 5 days a week

Number of openings

4

About Unacademy

We are India's largest learning platform that has stimulated many brilliant minds. In 6 months, over 600,000 students have benefited from over 2,400 online lessons and specialized courses on cracking various competitive examinations on our platform. We have onboarded some of the top educators in the country, including Kiran Bedi, India's first woman IPS officer. We are touching the lives of people in the most remote corners of the country.

Our success stories include thousands of students who have cracked the toughest of examinations, improved their ability to speak and write, and increased their knowledge. Our vision is to partner with the brightest minds. We have courses available on every possible topic in multiple languages so the whole world can benefit from these courses. We are empowering students to take on the world in a manner that classrooms will never do.
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Hiring since October 2022
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