Unacademy is looking for an enthusiastic and dynamic customer success/customer support intern with excellent English proficiency (spoken and written) and proficiency in MS Office. Join our energetic team and gain hands-on experience in the fast-growing education technology sector!
Selected intern's day-to-day responsibilities include:
1. Assist customers via phone, and email to provide prompt and accurate responses to inquiries and resolve issues
2. Maintain a high level of product knowledge to effectively address customer questions and concerns
3. Collaborate with various internal teams to ensure seamless customer experiences and troubleshoot technical problems
4. Prepare and analyze customer feedback reports to identify trends and suggest improvements for better customer satisfaction
5. Help in creating and updating customer support documentation and knowledge base articles
6. Contribute to the development of customer service strategies and initiatives
Don't miss this incredible opportunity to kickstart your career in customer service and make a positive impact on millions of learners worldwide. Apply now and join Unacademy's mission of democratizing education!
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 6th Feb'24 and 12th Mar'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
The standardized learning system in India has stifled many brilliant minds. With Unacademy, India's largest education platform, we are changing that. In a span of 6 months, over 300,000 students have benefited from over 2,400 online lessons and specialized courses on cracking various competitive examinations, on our platform. We have on board some of the top educators in the country, including Kiran Bedi, India's first woman IPS officer. we are touching the lives of people in the remotest corners of the country. Our success stories include thousands of students who have cracked the toughest of examinations, improved their ability to speak and write better and increase their knowledge. Our vision is to partner with the brightest minds and has courses on every possible topic in multiple languages so the whole world can benefit from these courses & we are empowering them to take on the world in a manner that classrooms will never do.
