Customer Success Work From Home Internship

Selected intern's day-to-day responsibilities include:

1. Working on customer accounts and coordinating with multiple stakeholders
2. Helping onboard customers seamlessly onto Fyle and ensure that they have the resources they need to start using the platform
3. Helping the team track and monitor ongoing implementations to successful closure
4. Highlighting and escalating customer concerns to the relevant teams and helping customers with effective solutions
5. Helping provide appropriate customer context for features, bugs, and service requests
6. Helping with managing PoCs (proof of concept) where required, along with the CSMs and the implementation teams
7. Helping customers with continued engagement post-onboarding to drive adoption
8. Monitoring metrics related to customer usage, support performance, user feedback, and account engagement and taking appropriate action to align with health targets
9. Assisting internal teams with solutions and product inputs that help manage complex customer queries and requests
10. Helping provide appropriate customer context for new features, bugs, improvements, and change requests

Skills and requirements:

(apply only if you fulfill requirements 1 and 2 compulsorily.)

1. You have between 1 and 2 years of professional experience.
2. Ability to work in the US (Pacific) time zone.
3. Interested in working with international customers.
4. Motivated to learn and willing to take initiative.
5. Impeccable communication skills.

This internship also provides the opportunity to join us full-time for the right candidate!

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