Customer Success Work From Home Internship

Selected intern's day-to-day responsibilities include:

1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product
3. Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
4. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
5. Maintain existing customer success metrics and data
6. Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
7. Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
8. Facilitate interaction and workflow between project team members to ensure timely deliverables
9. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
10. Work with the sales and marketing team to develop case studies

Requirements:
1. Excellent communication and interpersonal skills
2. Strong analytical abilities and proficiency in advanced Excel
3. Ability to prepare engaging presentations for client reviews
4. Ability to work independently and as part of a team
Enthusiasm for learning and contributing to a dynamic work environment

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