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Customer Support (US Shift) Work From Home Internship

Actively hiring

Customer Support (US Shift)

Fyle

Work from home

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 35,000 /month

APPLY BY

27 Feb' 25

475 applicants

About the work from home job/internship

Selected intern's day-to-day responsibilities include:

1. Manage customer queries on our support platforms (tickets & chats)
2. Respond and resolve support tickets within defined timelines
3. Work with team members and other departments to close customer queries on time
4. Liaise with product and engineering teams to ensure on-time delivery of customer commitments
5. Contribute and enrich our self-help repository - write product help articles; create self-help videos; enrich user guides & FAQ, roll out onboarding packs, etc.
6. Keep up to date with the latest product features and ensure we share the right details with our customers
7. Manage customer feedback sourced via tickets, chat, NPS, or other channels

PS: If you're doing well during your internship, you could join us full-time at the end of the internship

Skill(s) required

Effective Communication

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 28th Jan'25 and 4th Mar'25

3. are available for duration of 3 months

4. have relevant skills and interests

Other requirements

1. Early in your career, with a minimum of 6 months of professional experience

2. Willingness to work in the US time zone and 8-hour rotation shifts between 6:30 PM - 6:30 AM IST

3. Motivated to learn and willing to take initiative

4. B2B support platform experience - good to have, not mandatory

5. Interested in working with international customers

6. Great MS Office skills. Bonus if you have working knowledge of other productivity suites and applications

7. If you've already worked in the US timezone

8. If you've already worked in a customer-facing role

9. If you've worked in a B2B startup

Perks

Certificate Flexible work hours 5 days a week

Number of openings

About Fyle

Website

We are Fyle, a SaaS product startup based out of Bangalore are founded by startup veterans. We are building a first-of-its-kind expense management product for enterprises around the world.

Activity on Internshala

Hiring since May 2017

149 opportunities posted

34 candidates hired