Operations & Customer Success Work From Home Internship

Selected intern's day-to-day responsibilities include:

1. Customer Communication: Respond to customer inquiries through chat, calls, and emails, providing prompt and professional assistance
2. Order Processing: Generate quotations, assist with payments, and ensure smooth order processing
3. Order Allocation: Assign orders to tutors, ensuring timely and quality delivery
4. Revision and Disputes: Handle revisions promptly and manage dispute cases while maintaining high customer service standards

Qualifications:

1. Communication Skills: Strong communication skills for effective customer and team interaction via chat, calls, and emails
2. Customer Focus: Prioritize customer satisfaction and problem-solving
3. Detail-Oriented: Ensure accuracy in processing orders and resolving disputes
4. Adaptability: Thrive in a dynamic environment with a high workload
5. Team Collaboration: Work well in a team to contribute to success
6. Work Setup: Comfortable working from home with a laptop/PC, stable internet, and electricity backup
7. Shift: Comfortable with a 9-hour shift, rotated monthly

Compensation:

1. Stipend: 8000 per month for day shifts, 9000 per month for night shifts
2. Completion Bonus: 6000 upon successfully completing the 6-month internship
3. Tax Assistance: The company covers 10% of total earnings as taxes
4. Total Monthly Stipend: 11,000, including stipend and tax assistance
5. This role is essential for efficient customer service, order management, and maintaining a positive company image while accommodating a work-from-home setup with a rotating 9-hour shift

4