1. Provide prompt and courteous responses to customer inquiries and support requests, as well as assist internal teams with relevant information.
2. Assist in setting up and activating new customer accounts, ensuring all information is correctly processed for a smooth onboarding experience.
3. Share program templates and forms to customers, guiding them through the process.
4. Write emails to communicate with customers, addressing their needs, providing updates, and sharing relevant information.
5. Manage the preparation, review, and finalization of customer agreements, ensuring all documentation is accurate and complete.
6. Maintain accurate and up-to-date records of all customer interactions, activities, and updates in the CRM system.
7. Organize and manage online meetings, webinars, or events, including scheduling, sending invitations, and ensuring all logistics are in place.
8. Prepare and send invoices to customers, and follow up with reminders to ensure timely payments and address any billing inquiries.
ICMG India is a leading, full-service enterprise & IT architecture firm enabling enterprises for the digital economy. ICMG has established itself as a leading consultancy in enterprise strategy and architecture, supporting clients across over 40 countries. ICMG's specialized consulting leverages the "Enterprise Anatomy" approach, optimizing enterprise strategy execution to meet specific business needs. The ICMG Strategy & Architecture Rating & Awards program underscores their commitment to promoting excellence and setting industry benchmarks. With its global reach and focus on tailored solutions, ICMG addresses the unique challenges of diverse industries, enhancing enterprise capabilities and strategic positioning.
