About the work from home job/internship
As a customer service/customer support intern at FC, you'll be the go-to person ensuring that every member has a positive and engaging experience in the FCverse, website, and app. Your main goal will be to help members feel at home, guiding them through the platform, helping them connect with others, and addressing any questions or challenges they may encounter.
This internship is perfect for those looking to grow into roles like customer success manager, community support specialist, or other positions focused on user satisfaction and retention.
Selected intern's day-to-day responsibilities include:
1. Engage with users within the FCverse, website, and app to ensure they have a positive, fun, and meaningful experience.
2. Encourage conversations between community members and help them discover co-working, studying gaming, and social opportunities.
3. Support members by addressing any issues or challenges they face while interacting within the community.
4, Actively connect users who may benefit from knowing each other, fostering personal and professional connections.
5. Regularly track user satisfaction and engagement, providing insights to the team for continuous improvement.
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 22nd Nov'24 and 12th Jan'25
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. A strong desire to help others, solve problems, and build relationships.
2. An interest in creating lasting and meaningful connections with members of the LGBTQ+ community and allies (people who are not part of the community but support the community).
3. Experience in customer service or community-building roles will be an advantage.
Perks
Certificate
Letter of recommendation
Flexible work hours
5 days a week
Number of openings
5
About First Contact
First Contact, aka FC (Quverse Foundation), is a metaverse for queer and questioning folks to connect personally and professionally, and become part of a queer network. Our vision is to build a world that recognizes gender and sexual diversity so practically that no one has to come out and struggle for their existence.
We are queer folks ourselves, super passionate and absolute about the kindness in the team, beyond our skills. We want to work with you, if you are a passionate fast learner who is outcome-oriented because we are all about the impact we make and can keep doubling, especially from the LGBTQ+ community yourself.
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