About the work from home job/internship
As a Customer Service/Customer Support intern at Giggling Gifts, you will have the opportunity to hone your skills in English and Hindi proficiency, both spoken and written, while also utilizing your knowledge of MS-Excel. You'll be an integral part of our team, providing exceptional customer service to our clients and assisting with various support tasks.
Selected intern's day-to-day responsibilities include:
1. Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
2. Assist customers with order placement, tracking, and returns, ensuring a positive experience.
3. Resolve customer complaints and issues in a timely and effective manner, striving for customer satisfaction.
4. Collaborate with the sales team to provide product information and support in generating leads.
5. Maintain accurate customer records and data in MS-Excel, ensuring seamless communication and follow-ups.
6. Contribute to the development of customer service strategies and initiatives to improve overall customer satisfaction.
7. Support other departments as needed, demonstrating flexibility and a willingness to learn new skills.
If you're a proactive, detail-oriented individual with a passion for customer service, this internship at Giggling Gifts is the perfect opportunity for you to grow and develop in a dynamic and exciting work environment. Apply now and join our team!
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
MS-Excel
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 20th Jul'24 and 24th Aug'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Strong communication skills, both written and verbal.
2. Eager to learn and adaptable to new challenges.
3. Creative thinking and problem-solving abilities.
4. Basic understanding of e-commerce and online marketing.
5. Familiarity with social media platforms and digital marketing tools is a plus.
6. Ability to work well in a team-oriented environment.
7. Positive attitude and enthusiasm for the gifting industry.
8. Strong attention to detail and organizational skills.
9. Ability to multitask and manage time effectively.
10. Passion for creating memorable experiences for customers.
Perks
Certificate
Letter of recommendation
Flexible work hours
Number of openings
1
About Giggling Gifts
Welcome to our e-commerce gifting business, where our mission is to make our customers smile with every gift they receive. Our diverse range of thoughtfully crafted gifts is designed to bring joy and create memorable moments.
We are a close-knit team of five passionate individuals, each dedicated to the art of gifting. We believe in the power of personalized, meaningful presents and work together to ensure every product we create meets the highest standards of quality and creativity.
