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Customer Service/Customer Support Work From Home Part Time Internship

Actively hiring

Customer Service/Customer Support

Triluxo Technologies Private Limited

Work from home

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 3,000 /month

APPLY BY

5 Jan' 25

Posted 5 days ago

Internship

Part time

185 applicants

About the work from home job/internship

Selected intern's day-to-day responsibilities include:

1. Customer assistance: Handle inbound and outbound calls, emails, and chat support to address queries related to course offerings, class schedules, and technical issues. Guide students through the registration process and provide information on course content and requirements.
2. Issue resolution: Troubleshoot technical issues related to accessing online classes or course materials. Resolve complaints or escalate unresolved issues to the appropriate department.
3. Student engagement: Follow up with students to ensure they are satisfied with the service and learning experience. Collect feedback and provide insights to improve customer satisfaction and course delivery.
4. Database management: Maintain accurate records of interactions in CRM or customer support tools. Ensure all data is kept up-to-date and confidential.
5. Collaboration: Work closely with the technical and academic teams to ensure smooth communication and resolution of issues. Coordinate with the sales and marketing teams to ensure alignment of customer needs with offerings.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 6th Dec'24 and 10th Jan'25

3. are available for duration of 3 months

4. have relevant skills and interests

Other requirements

1. Skills and Qualifications: Bachelor’s degree in any field (preferred). Proven experience in customer service, preferably in the education or e-learning industry.

2. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities.

3. Familiarity with CRM systems and online communication tools (e.g., Zoom, MS Teams, or Google Meet). Basic knowledge of online learning platforms is a plus.

Perks

Certificate

Additional information

1. Work Environment: Remote or on-site (depending on company policy). Flexible working hours, including weekends if required.
2. What We Offer: Competitive salary and performance-based incentives. Opportunities for career growth in the fast-growing e-learning industry. A collaborative and supportive work culture.

Number of openings

About Triluxo Technologies Private Limited

Founded in 2020, Triluxo Technologies provides innovative and cutting-edge technology-based solutions around the world for virtual learning. Triluxo is an emerging startup with a vision and mission of providing quality education with an inclusive spirit. With great minds, we desire to foster a love of learning among our users.

Activity on Internshala

Hiring since July 2020

602 opportunities posted

154 candidates hired