We are looking for someone willing to work from Monday to Saturday, evening shifts (6 PM - 11 PM).
Selected intern's day-to-day responsibilities include:
1. Delivering product information and support to students before and during their learning journey
2. Creating solutions that address the demands of students while paying attention to their needs by observing data trends & patterns & understanding their queries & addressing them
3. Keeping a record of student encounters, including the nature of the interaction, details of payments, and any resolutions reached
4. Maintaining a thorough knowledge of the product and its capabilities
5. Recognizing possible difficulties with the accounts of students and interacting with them to address their problems
6. Liaising with other teams to ensure all student requests/inquiries are managed appropriately
7. Answering inquiries from students regarding products or services via phone calls and emails
8. Assisting students in making knowledgeable judgments about their purchases by providing information about pricing, terms and conditions, and other details about products or services
9. Assisting in inbound lead management, by engaging with prospective students who express interest in courses, providing them with accurate product details and benefits to facilitate their decision-making process
10. Sharing relevant lead information with the sales team for timely follow-ups and ensuring all leads are documented properly
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 25th Sep'24 and 31st Oct'24
3. are available for duration of 6 months
4. have relevant skills and interests
1. Should have attention to detail
2. Should have empathy and patience to understand student queries and issues
3. Should be meticulous in documenting and ensuring that all the issues and queries are resolved in the defined time
4. Should be good with MS Office and Google Workspace
5. Should be good with numbers
6. Having a good understanding of e-learning will be a plus
7. Should be willing to work evening shifts (6 PM - 11 PM)
Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career.
Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com/] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.
You can also check out Internshala Clubs [https://clubs.internshala.com/] which is our social networking platform that allows students to connect with peers/professionals, share insights, and collaborate with like-minded individuals.
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