Product Success Work From Home Internship

Selected intern's day-to-day responsibilities include:

1. Manage incoming user queries through the support chat feature on our website Provide proactive and timely support and guidance to customers, addressing their inquiries and concerns
2. Collaborate with the product and engineering team to troubleshoot and resolve any technical issues that customers may encounter
3. Establish long-lasting, trusting connections by communicating professionally and empathetically with the users
4. Gather and record new feature requests and product improvement insights through user interactions
5. Drive product adoption, retention, and upsell to the users, share product USPs, assist in buying decisions, etc
6. Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution Serve as a product expert and deliver training to customers, empowering them to make the most out of our technology
7. Maintain user interaction logs, handle customer accounts, and file paperwork as and when necessary
8. Follow communication protocols, rules, and policies

Note:

1. Shift Timings (US Shift): 6:30 PM 3:00 AM IST
2. Location: Bangalore (Remote)
3. Duration of the Internship: 4 - 6 Months
4. Compensation and Benefits: Stipend up to 25,000/month, depending upon the skill sets and performance of the candidate

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