About the internship
Selected intern's day-to-day responsibilities include:
1. Handle and resolve customer queries.
2. Maintain a positive, empathetic, and professional attitude toward customers at all times.
3. Learn and get formally trained on the product in its entirety so that one is able to respond rightly and promptly to the questions.
4. Take customer feedback across various touch points. You will be part of other channels like Voice, Email, Chat, etc from time to time.
5. Communicate and coordinate with team leaders as necessary and know when to efficiently escalate and resolve matters.
6. Keep records of customer interactions, transactions, comments, and complaints.
7. Approach internal stakeholders for feedback on customer service quality and process, while also building sustainable relationships, and trust with them through open communication.
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Financial literacy
Stock Trading
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 1st Oct'24 and 5th Nov'24
3. are available for duration of 3 months
4. are from or open to relocate to Mumbai and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
Expected skills:
We are a start-up and we are focusing on fast growth with quality products hence the ability to work in a fast-paced environment goes without saying. Other than that:
1. Graduation from any field is a must.
2. 0-2 years of experience. Freshers straight out of college/university. Experienced folks from airlines, hospitality, and other customer-facing industries will also be preferred.
3. Self-starter, high on initiative and good confidence level to start things from scratch
4. Excellent communication – both verbal and written that is needed for communicating with a range of people both internally and externally is a must-have
5. Strong interpersonal skills for building and developing professional relationships
6. This is an on-site opportunity. Our office is at Borivali (East), Mumbai. Mumbai (western suburb line) candidates would be preferred.
Perks
Certificate
Free snacks & beverages
Job offer
Number of openings
25
About Raise Financial Services
At Raise, we are building technology-led consumer products & infrastructure services to serve Indians with Financial Services across financing, insurance, investing, payments and wealth.
We are building for the financially aware & financially literate users, largely focussing on the top 25 Mn+ tax paying residents in metros, urban cities & towns in india. Raise will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India.
Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.
Activity on Internshala
Hiring since October 2024
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