1. Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing onboarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction
2. Maintain and develop customer success strategies and best practices
3. Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings
4. Maintain existing customer success metrics and data as directed
5. Provide critical insights to the product team as a means to improve our developing platform
6. Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch
7. Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback
PyjamaHR is an innovative applicant tracking system trusted by over 5000 companies worldwide. Our platform offers a perpetual free solution, empowering businesses to revolutionize their recruitment processes.
With state-of-the-art technology at its core, PyjamaHR simplifies every stage of the hiring lifecycle. From sourcing and assessment to scheduling and offer rollouts, our platform reduces time and effort, allowing companies to focus on selecting the best talent for their teams.