(a) CRM sales data management & client communication:
1. Handling inbound calls, gathering accurate contact details from prospect leads, and recording data and customer interactions in CRM software.
2. Establishing communication and building relationships via calls, messages, emails, and WhatsApp with leads at each stage.
3. Planning and executing communication strategy to determine touchpoints for effective relationship building.
4. Operating CRM software (Bigin) and WhatsApp Business API (Greentick) for data management and conversational purposes.
5. Creating and managing bookings, appointments, and meetings, concluding sales by offering preferred products to leads.
(b) Customer support & communication:
1. Responding to worries/questions on DoubleTick business API of pet parents, regardless of stage or booking status.
2. Raising tickets for pet parents' requests/issues and communicating with the operation team for resolution.
3. Collecting feedback and sharing with the team.
(c) Team communication & core:
1. Communicating appointments, bookings, visits, prospect information, and past communication at the reception.
2. Coordinating with the boarding manager to gather updates on guests' food, well-being, health, and fitness for daily updates to pet parents.
3. Sharing open ticket information and gathering feedback from clients.
4. Driving sales and maintaining client relationships for repeat business.
5. Offering support to ongoing bookings and handling inbound calls regarding services, recording data into CRM software.
A company? Brand? Passion project?
Passion turned into a business can be the description of Domigo.
We are crazy dog lovers who are driven by a vision to build a better world for dogs and dog people. We currently working to offer the best experience to dogs and their parents using our services. We are focused on building a "Pet hospitality" brand for dogs.
Domigo currently operates from one location in Indore known for its "Dog boarding" service, having the capacity to host 50 dogs at any given time, marked as one of the biggest facilities for dogs. We offer technology-driven modern solutions to the pet care space. Our standard operating processes help dogs to stay stress-free.
Join the game with us if you are someone who is driven by a "giving back" mindset while making a difference in evolving the pet care landscape in India.
