We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. The technical support intern will troubleshoot technical issues and provide timely customer feedback. Moreover, technical support interns need to talk to customers directly as well as create written documentation, requiring exceptional written and verbal communication.
Selected intern's day-to-day responsibilities include:
1. Troubleshooting technical issues
2. Speaking to customers to quickly get to the root of their problem
3. Testing and evaluating new technologies
4. Taking ownership of customer issues reported and seeing issues through to resolution
5. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
6. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
7. Talking clients through a series of actions, either via phone, email, or chat, until they've solved a technical issues
8. Prioritizing and managing several open issues at one time
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 6th Aug'24 and 10th Sep'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Candidates who have completed their bachelors degree will be preferred.
PaySprint is a fintech venture focused on next-gen neo banking solutions, offering a unified open API platform. PaySprint works closely with various banks to bring in digital banking solutions to the end consumer. Banks will continue to be the custodian of the customer and of the various banking products and services, while PaySprint will create larger consumer adoption, interface and delight.
India is expected to be a 10 trillion dollar economy in a few years and banking & fintech are going to play a big role in achieving them. Fintech like us have taken the opportunity in 2020 to launch and implement various innovations for consumer growth. This in turn has led to a stronger partnership between the banking ecosystem and the Fintech's.
