Telecalling Work From Home Internship

Key Responsibilities:

*Handle 150-200 incoming customer calls per day and provide accurate, satisfactory answers to their queries and concerns.
*Assist with troubleshooting and resolving customer issues.
*Maintain detailed and accurate records of customer interactions.
*Collaborate with the team to identify and suggest areas for improvement.
*Provide feedback on processes and customer experiences to help improve our service.

Requirements:

*Comfortable with rotational shifts and rotational week offs.
*Own a laptop and have a stable Wi-Fi connection along with a separate business number
*Excellent communication and interpersonal skills.
* Hindi & English (Read, write & understand) is mandatory.
*Strong problem-solving abilities and a customer-focused mindset.
*Ability to handle stressful situations calmly and efficiently.
*Basic computer skills and familiarity with CRM software is a plus.
*A proactive attitude and eagerness to learn.

What We Offer:

*Gain hands-on experience in customer support.
*Work in a supportive and collaborative environment.
*Opportunities for professional development and mentorship.
* The internship will on a Full-time devotion basis (9 hours shift)
*Potential for future full-time employment based on performance.

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