1. Set a professional and welcoming tone for the organization, ensuring a positive first impression.
2. Receive visitors at the front desk by greeting, welcoming, directing, and providing appropriate information.
3. Attend to all inquiries received via telephone, walk-ins, web, stores, examination centers, and other communication channels with professionalism and accuracy.
4. Create and proactively follow up on potential opportunities to help complete their enrollment process.
5. Record all customer inquiries in the CRM, ensuring efficient tracking and progress of deals.
6. Understand customer requirements and provide accurate, detailed information about available courses, guiding them through the enrollment process.
7. Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
8. Work closely with senior counselors, educators, students, and parents in planning and executing school-related programs and events.
9. Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations and maintaining satisfaction. Follow the escalation matrix to resolve grievances promptly.
10. Achieve all revenue and sales targets.
11. Help shape and uphold the vision of the school.
12. Update management on a monthly basis about progress.
13. Share all reports related to student enrollments, fee payments, course information, and instrument purchases.
Established in 1842, Musee Musical has always been a name to reckon with in the field of western musical instruments and music education in India. Musee Musical has evolved into a one-stop shop for music connoisseurs. It has supported the needs of teachers, students, and musicians equally.
Musee Musical has always been a trusted partner, brought the best brands from across the world, in music all under one roof, and has never compromised on quality. Musee Musical also represents Trinity College, London since 1901 and prepares students who appear for exams in theory and practical every year.
