1. Monitor payment transactions in real-time to ensure smooth processing, including tracking card payments, e-wallets, bank transfers, and other payment methods
2. Perform daily reconciliation of payment transactions between internal systems and external payment processors to ensure accurate recording and settlement
3. Identify discrepancies, failed transactions, or issues (e.g., declined payments, double charges, or system errors) and investigate their root cause. Collaborate with technical and operations teams for prompt resolution
4. Verify the authenticity and legitimacy of transactions to prevent fraud or chargebacks, including analyzing transaction data for suspicious patterns or anomalies
5. Assist customers (merchants or end-users) with transaction-related issues such as payment failures, refunds, or disputes by reviewing transaction logs and coordinating with customer support or external payment processors
6. Escalate unresolved or complex transaction issues to relevant departments (e.g., IT, fraud prevention, or customer service) for further investigation and resolution
7. Collaborate with internal teams, including product management, IT, customer service, compliance, and fraud prevention, to ensure seamless transaction processing and issue resolution
8. Coordinate with merchants to ensure proper transaction processes are followed and provide support for troubleshooting any issues they encounter
2. Those who are from or open to relocate to Bhopal
Other requirements
1. Attention to Detail: Accuracy in analyzing transaction data, spotting errors, and identifying fraud or discrepancies
2. Analytical Skills: Strong ability to interpret large datasets and identify patterns or anomalies in transaction behaviors
3. Problem-Solving: Ability to quickly diagnose transaction issues and work with relevant teams to find solutions
4. Communication Skills: Ability to communicate effectively with both internal teams and external stakeholders (merchants, customers, payment processors)
5. Knowledge of Payment Systems: Familiarity with payment gateways, card networks (Visa, Mastercard, etc.), e-wallets, and transaction processing systems
6. Fraud Detection Knowledge: Understanding of fraud prevention techniques, chargebacks, and industry-specific fraud prevention tools
7. Compliance Knowledge: Understanding of regulatory requirements in the payment industry, such as PCI DSS, AML, and KYC
8. Technical Skills: Proficiency in data analysis tools (e.g., Excel, SQL, or data visualization tools) and the ability to understand transaction logs and systems
Khet2Pait is a GMOXX ECOM Pvt Ltd product. It is a dynamic and innovative company specializing in e-commerce solutions and financial technology. With a strong focus on providing secure, reliable, and customer-oriented services, GMOXX is dedicated to delivering a seamless and user-friendly experience for our clients and their customers. Our team is passionate about leveraging technology to enhance transaction security, streamline payment processes, and optimize digital experiences.
Located in the bustling heart of Mumbai, GMOXX is constantly growing, embracing new challenges, and setting higher standards in the e-commerce space. Our work culture encourages collaboration, creativity, and continuous learning, making GMOXX a rewarding place for driven professionals to contribute and grow.
