1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customers
3. Respond to all customers in an appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate customers at every possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts, and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirements
11. Increase, develop, and retain a customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct, and
legislative requirements
Reliance Industries Limited (RIL) is India's largest private sector company on all major financial parameters with a turnover of Rs. 2,58,651 crore ($ 58,000 million), cash profit of Rs. 34,530 crore ($ 7,743 million), net profit of Rs. 20,286 crore ($ 4,549 million), and total assets of Rs. 2,84,719 crore ($ 63,846 million). RIL is the first private sector company from India to feature in the Fortune Global 500 list of 'the world's largest corporations and ranks 119th amongst the world's top companies in terms of profits. The group's activities span exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fiber, intermediates, plastics, and chemicals), textiles, retail, and special economic zones.
