After Sales Service Specialist Job

Qualifications and Skills
Proven work experience in electric vehicle sales (Mandatory skill)
Strong problem-solving abilities to address and resolve customer issues effectively
Excellent verbal and written communication skills for clear customer interactions
In-depth technical knowledge for understanding and resolving technical inquiries
Proficient negotiation skills to handle customer concerns and offer satisfactory solutions
Effective time management skills to balance various responsibilities and meet deadlines
Strong analytical thinking to evaluate customer feedback and implement improvements
Conflict resolution skills to manage and resolve customer complaints amicably

Roles and Responsibilities
Provide excellent after-sales support to customers, addressing and resolving any issues they encounter
Maintain thorough knowledge of electric vehicle products to offer informed assistance
Handle warranty claims and coordinate with technical support teams to ensure timely resolutions
Build and maintain long-term customer relationships through effective communication and support
Keep detailed records of customer interactions and transactions to track issues and resolutions
Analyze customer feedback to identify common issues and recommend improvements to products or processes
Offer training sessions to customers on product usage and maintenance
Collaborate with sales teams to relay customer insights and enhance service quality

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.