Application Support Engineer - L2 Job

Role Purpose & Summary
Engaged in supporting softwares /applications which operates in hardware and telecom environments.
Involved in frontline support of applications for Contact Centers / Telecom /Enterprise /Banking environments working in 24 x 7 mode.
Common skill set includes - Java, J2EE, IIS,PL/SQL Oracle, Mongo DB, Redis Caching, Elastic Search/Kibana and related tools.
The candidate will be the first level of support for our contact center applications connecting with Business users and backend support team for resolutions /workarounds.

Experience & Technical skills
Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT / Banking industry
Essential: Experience in handling Enterprise /Telecom customer facing Applications involving Web, application, and DB layers.
Working knowledge on latest /next gen technologies Elastic search, Kibana, Logstash, Content caching, Mongo DB. Experience in analysis application logs for errors and corrections.
Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
Knowledge on tomcat/apache, Nginx , JSP , servlets.
Knowledge on python, selenium tools for automation will also be preferred.
Should be able to coordinate with TAC for any L4 / PE support with necessary logs or configuration details.
Prior experience on non-voice / eservices product with Enterprise type accounts
Experience in providing L2 level support to customers (medium to large).
Also required understanding of voice network technologies and products.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.