Assistant Manager Customer Support Job

Company Overview
Our mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service, and dependable results. We strongly believe in relationships based on communication and feedback. We take pride in using only the best restorative systems be it Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic, Implants, or Temporaries. Illusion Dental Laboratory has 51-200 employees and is headquartered in Mumbai. For more information, please visit our website.

Job Overview
We are seeking an experienced Assistant Manager for our Customer Support team to join Illusion Dental Laboratory, located in Malad. This full-time senior position requires 7 to 10 years of work experience in customer support roles. The ideal candidate will possess strong skills in customer service, team management, and problem-solving.

Qualifications and Skills
Customer Service (Mandatory skill)
Team Management (Mandatory skill)
Problem Solving (Mandatory skill)
Excellent communication skills to effectively interact with customers and team members
Proven conflict resolution skills to handle customer complaints and team disputes
Time management skills to ensure timely responses and efficient management of tasks
Analytical thinking ability to assess situations and determine the best course of action
Leadership skills to inspire and guide the customer support team towards achieving their goals

Roles and Responsibilities
Supervise and guide the customer support team to ensure high-quality service delivery
Resolve customer issues and complaints in a professional and efficient manner
Monitor team performance and provide constructive feedback for improvement
Develop and implement strategies to improve customer satisfaction and loyalty
Coordinate with other departments to ensure seamless service integration
Analyze customer feedback and generate reports to identify trends and areas for improvement
Conduct regular training sessions to enhance team skills and knowledge
Maintain up-to-date knowledge of the company's products and services

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.